Know exactly why your invoices are being refused
Your invoices go out and some come back refused. The reason given is short, technical, and does not say what to change. Your teams rework the documents one by one, sometimes for weeks, without knowing whether the problem is one customer, one type of service, or the tool itself.
This audit answers one question: what exactly is making your flows fail, and in what order should it be fixed. Scope agreed in advance, fixed price, result delivered in ten working days.
What you get is a working document your IT team or TMS integrator can apply directly. We do not touch your systems: we tell you where to look and what to change.
- Format
- Fixed-scope audit, agreed before we start
- Duration
- 10 working days
- Price
- On quotation — fixed, known before signature
- Execution
- By your teams, from our specification
This audit is for you if
- Some of your invoices are refused and the reason returned means nothing to your teams.
- You rebill costs advanced on behalf of your customers and those lines cause trouble.
- Some service types go through and others do not, with no apparent logic.
- Your TMS produces an export the receiving platform refuses.
- A deadline is approaching and nobody can say what gap is left to close.
- You have to budget a compliance project without knowing what is in it.
What the audit examines
We compare what your systems actually produce against the rules the receiving platform applies, field by field.
EDIFACT messages (D96A / D01B)
Analysis of the messages actually transmitted: expected segments and qualifiers, conditional elements that become mandatory depending on transaction type, gaps against the recipient’s specification in force.
TMS exports against the validation rules
Your exports run against the Schematron rules derived from your country's tax platform specification: what is structurally valid but invalid against the business rules, and therefore refused despite being well-formed.
Customs disbursements (débours)
Handling of sums advanced in the customer’s name and on their behalf. This is the line item that most often fails at a customs broker: it exists, but it is not qualified in a way the platform recognises.
Ancillary charge codes
Demurrage (surestaries), BAF and other surcharges: how the items are coded, their consistency with the main service, and correct attachment to the taxable base.
VAT exemption categories
Verification of the exemption categories used and their consistency with the reason carried on the invoice — a missing or miscoded reason is enough to have an otherwise correct document refused.
Rounding and amount consistency
Gaps between line totals and header totals, the rounding rules your tools apply, units and currencies. A frequent cause of serial rejections on otherwise simple documents.
What you receive
- A Technical Gap Specification: every gap found, each tied to the field, the message and the rule that fails.
- A RAG audit report — Red, Amber, Green — ranking each control point by criticality, so you can separate what blocks a flow from what can wait.
- The recommended fix order, with the dependencies between fixes.
- What belongs to your tooling, what belongs to your data, and what belongs to platform-side configuration.
Who does what
- Us
- We analyse, qualify every gap and write the remediation specification.
- You
- Your teams apply the fixes in your tools, at their own pace and under their own control.